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£2.99 UK Carriage for orders under £25.00

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Returns and Refunds


We want you to be entirely satisfied with every purchase made from Outdoors Online.uk.com and strive to offer you excellent quality, value and service at all times.

If you wish to return an item for exchange, or you have decided not to keep it, please send it back to us, in an unused and unworn state together with the products original, undamaged packaging, labeling and a brief description of the reason for return. . Please do not open any blister packaging or attach return postage labels to product packaging.

Please send all returns to the following address:

Outdoors Online.uk.com
18-20 Market Street,
Kirkby Stephen,
Cumbria
CA17 4QS 

All goods must be in a new and unused condition together with a copy of your original receipt. Delivery costs will only be refunded should the product be found to be faulted or incorrectly delivered. We would ask you to use Royal Mail "Certificate of Posting" for parcels under £46 value and "Compensation Fee Parcel" service for parcels over £46. We regret that we will only be able to refund postage, where appropriate, to the value of the currently listed price by the Royal Mail for the above 2 services.

 

If you wish to return any item due to it being faulty, please send it back to us together with the item in its original packaging, where possible, and a complete description of the nature of the fault.

Following examination by either ourselves or the Manufacturer, we will notify you of the outcome and provide you with a full exchange of the item or refund the full cost including any delivery charges incurred where appropriate.

In the event that a Tracked or Tracked and Signed for parcel, has been delivered but delivery is disputed, we reserve the right to refund, or replace after carrier investigations and receipt of signed declaration of non delivery has been received by ourselves, a process which can take up to 30 days. 

If you are in any doubt, please contact our Sales Team on 017683 72525 or e-mail us at sales@outdoors-online.uk.com . We are here and happy to help you.